Conditions of Use

This site is for all vanners. Please let us know if there are ways you think we can improve our site to better serve you. Also PLEASE let us know if there are items you would like to see featured on this site.We sincerely appreciate your business and continued support.It is always the intent of CustomVan.com that an order we ship gets to you in good order, fits, and is installed by you, all without difficulty. However, we are human and occasionally make a mistake, you are human and occasionally order the wrong item, and freight carriers are human and occasionally damage something. In these instances, the following policies apply: Returned Goods Authorization In all cases, an RGA number is required and is available from a CustomVan.com Customer Service Representative. Inspection It is your responsibility to check each shipment at time of arrival for accuracy and damage. Any discrepancy should be reported to a CustomVan.com Customer Service Representative right away. 1. If we have shipped you the wrong item, we will, at our expense, ship you the proper item and arrange to have the wrong one picked up. We do ask that you repackage the item in a manner that will allow it to be received back in a saleable condition. 2. If you have ordered the wrong item we will determine if the item is a standard item or special order. Standard items can be returned for convenience of the customer but are subject to a 20% restocking charge on the item cost with no allowance for freight and must have been purchased within the last 30 days. Special order items may not be returned. We recommend that you receive a significant deposit when ordering these. 3. Damaged Goods Since damage claim procedures vary from one carrier to another, it is imperative that you contact a CustomVan.com Customer Service Representative right away so we can take the proper steps to replace the damaged item and have the damaged one picked up. Billing All replacement shipments will be invoiced as an original shipment. Credit for returned merchandise, for any reason, is subject to our standing credit and refund policy. Credit and Refund Policy All credit for returned merchandise is subject to our inspection upon its arrival at the CustomVan.com warehouse. All merchandise must be received in a saleable condition for credit to be issued. Upon inspection approval a credit memo will be issued to be applied to a future purchase. For C.O.D. customers our refund policy is as follows: 1. For CustomVan.com error or damage shipment, 30 days after the issue date of an unused credit memo a refund check will be issued and the credit memo cancelled. 2. For customer convenience returns, 60 days after the issue date of an unused credit memo a refund check will be issued and the credit memo cancelled. Minimum Invoice Due to invoicing costs, we require a $15 minimum invoice. Returned Checks Any returned check is subject to a $25 charge for each time it is returned and that customer's terms with CustomVan.com are subject to immediate review.
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